Terms of Service

Terms and conditions for using sharptech services

Last updated: December 4, 2025

1. General

These terms govern the relationship between Customer and sharptech DA (organization number 916 519 060, hereinafter “sharptech”) in connection with the purchase or rental of services. This includes:

  • Game servers (Valheim, Minecraft, etc.)
  • Virtual servers (VPS)
  • Cloud infrastructure and hosting
  • Related services

The agreement is considered concluded when the customer has submitted an order, either via web, email, or other communication. By ordering services from sharptech, you agree to these terms.

sharptech uses subcontractors for infrastructure, and you are obligated to follow both these terms and applicable rules from our providers.

All agreements are governed by Norwegian law. In the event of disputes, these shall be decided by ordinary Norwegian courts in accordance with the Dispute Act. sharptech is registered in Norway and subject to Norwegian jurisdiction.

3. Contact Information and Responsibility

sharptech assumes that the person listed as the recipient of email (shrp@shrp.no), as well as those with access to login information, also have authorization to manage products and services.

The customer is obligated to:

  • Keep contact information updated
  • Protect login information
  • Immediately report unauthorized access
  • Inform sharptech of ownership changes or address changes

The customer is responsible for ensuring that the information provided to sharptech is correct at all times.

4. Acceptable Use

4.1 Permitted Use

Our services are intended for lawful operation of game servers, web applications, development environments, and other legitimate use of cloud infrastructure.

4.2 Prohibited Use

The customer must ensure that the services are not used in violation of applicable Norwegian law and international regulations. The following activities are strictly prohibited:

Illegal Content and Activities:

  • Material that violates Norwegian legislation
  • Hate material, threats, violence, or discrimination
  • Child pornography or sexual exploitation
  • Infringement of copyright or intellectual property
  • Distribution of malware, viruses, or malicious software
  • Phishing, fraud, or other forms of deception

Network and Security Threatening Activities:

  • Denial of Service attacks (DDoS/DoS)
  • IP spoofing or network manipulation
  • Unauthorized access to systems (hacking)
  • Port scanning of third-party systems
  • Use of Tor exit nodes
  • Use of Tor relay nodes
  • Other anonymization services that can be abused
  • Sending spam or unsolicited mass mailings
  • Cryptocurrency mining or plotting without prior approval

Resource Abuse:

  • Activities that cause abnormal load on infrastructure
  • Activities that negatively affect other customers’ services
  • Circumvention of resource limitations or security measures

4.3 Sanctions for Violations

In the event of violations of acceptable use, sharptech reserves the right to:

  • Immediate suspension of services without notice
  • Deletion of content that violates the terms
  • Reporting to relevant authorities
  • Termination of agreement without refund
  • Claims for compensation for damages or costs

5. Service-Specific Terms

5.1 Virtual Servers (VPS)

  • The customer has full administrator access (root/administrator)
  • The customer is responsible for operations, security, and updates
  • The customer must monitor resource usage and system health
  • sharptech provides infrastructure, not managed services unless specifically agreed

5.2 Game Servers

  • Services are provided as “managed” with basic support
  • sharptech assists with setup and basic troubleshooting
  • The customer is responsible for content, mods, and configuration
  • Performance may be affected by game requirements and number of players

5.3 Resource Limits

  • VPS: Sustained CPU usage over 30% of allocated resources over extended periods is not permitted on shared resources
  • Bandwidth: Overuse may result in additional costs or traffic shaping (QoS)
  • Storage: The customer must stay within allocated storage space

6. Uptime and Service Quality

sharptech strives for high uptime of 99.9% for infrastructure but cannot guarantee 100% uptime.

Not counted as downtime:

  • Scheduled maintenance (notified at least 24 hours in advance where possible)
  • Customer’s own misconfigurations
  • Force majeure situations
  • DDoS attacks directed at the customer
  • Problems caused by third parties

In case of downtime caused by sharptech or subcontractor, the customer may receive compensation after individual assessment.

7. Payment and Billing

7.1 Payment Terms

  • All services must be paid in advance
  • Services are delivered only when payment is registered
  • Invoices are sent electronically to the specified email address
  • Payment deadline is as stated on the invoice (normally 14 days)

7.2 Late Payment

  • Late payment may incur late fees
  • Services may be suspended 7 days after due date
  • Services are deleted if payment is not received within 30 days
  • Unpaid invoices are sent to debt collection with associated costs

7.3 Subscriptions

  • Subscriptions are automatically renewed
  • The customer must cancel before renewal
  • Binding period as agreed upon ordering must be observed

7.4 Sanctioned Countries

sharptech cannot accept payments from sanctioned countries in accordance with Norwegian law and international sanctions, including but not limited to: Cuba, Iran, North Korea, Russia, Belarus, and Syria.

8. Right of Withdrawal and Cancellation

8.1 Right of Withdrawal

In accordance with Norwegian right of withdrawal law, consumers have a 14-day right of withdrawal from when the agreement is concluded. By requesting that the service be activated immediately, the customer waives the right of withdrawal for services already delivered.

8.2 Termination

  • Termination must be done via the customer portal or in writing to shrp@shrp.no
  • Termination must occur before the next billing period starts
  • If terminating after a new period has started, the entire period must be paid
  • sharptech reserves the right to terminate agreements without notice in case of breach of terms

8.3 Data Upon Termination

It is the customer’s responsibility to retrieve all data before the contract period expires. sharptech deletes all data upon termination of services, and data cannot be recovered.

9. Data Security and Backup

9.1 Customer Responsibility

  • The customer must back up all data stored with sharptech
  • sharptech is not responsible for lost data, regardless of cause
  • The customer is responsible for securing their own services against unauthorized access

9.2 Security Measures

  • All communication with sharptech is encrypted with SSL/TLS
  • Data centers are physically secured according to industry standards
  • sharptech follows best practices for information security

10. Liability and Compensation

10.1 Limitation of Liability

The customer cannot claim compensation beyond the amount paid to sharptech for the last 12 months before the basis for liability arose. Compensation does not include indirect losses, such as:

  • Lost profit
  • Lost data
  • Consequential losses
  • Other consequential damages

10.2 Force Majeure

sharptech is not liable for compensation in force majeure situations, including but not limited to:

  • Natural disasters
  • War, terrorism, or insurrection
  • Power outages or internet failures
  • Actions by public authorities
  • Severe cyber attacks
  • Other events beyond sharptech’s control

10.3 Subcontractors

sharptech uses subcontractors for infrastructure. Liability limitations from our subcontractors may also apply to services provided by sharptech.

11. Intellectual Property Rights

All content, software, design, and trademarks associated with sharptech’s services are protected by copyright law and other relevant legislation. The customer does not gain ownership of or rights to use sharptech’s intellectual property beyond what is necessary for normal use of the services.

12. Privacy

The processing of personal data is regulated by our privacy policy, which is an integral part of these terms. sharptech complies with the EU’s General Data Protection Regulation (GDPR) and Norwegian Personal Data Act.

13. Changes to Terms

13.1 Minor Changes

sharptech reserves the right to make minor adjustments to terms and prices without notice, including:

  • Price changes following inflation
  • Price changes from subcontractors
  • Updates to comply with legislation

13.2 Significant Changes

Significant changes are notified to the customer with a minimum of 30 days’ notice via email or login to the customer portal. If the customer does not accept the changes, services must be terminated within 30 days. If services are not terminated, the changes are considered accepted.

14. Changes in Corporate Structure

In the event of a change in ownership structure, corporate structure, or corporate form, the customer relationship will automatically be transferred to the new structure.

15. Disputes and Venue

Disputes arising in connection with this agreement that cannot be resolved through negotiations between the parties shall be decided according to Norwegian law. Disputes shall be handled by ordinary Norwegian courts.

16. Contact Information

sharptech DA
Organization number: 916 519 060
Email: shrp@shrp.no
Website: https://shrp.no

For questions about these terms, please contact us via email.

By using sharptech’s services, you confirm that you have read, understood, and accepted these terms in their entirety.